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The thINK Ahead annual in-person event was held in two waves in 2021: October 11-13 and October 13-15. thINK Ahead offered attendees networking and learning opportunities in small groups with deep-dive educational sessions at the Boca Raton Resort Beach Club, as well as a special keynote and product and partner demos live on-site at the Canon Customer Innovation Center.   …

By Adam Armstrong, Product Manager, Crawford Technologies Your customers want to focus on offering their end-user customers the ultimate customer experience. They want to deliver communication to their users when they need it, how they need it and in the channel they demand. As an outsource provider, can you buy a fully featured customer communication delivery platform from a software vendor? Before I answer that, let’s define what a “Customer Communication Delivery Platform” is and why it is important. As a service provider, you offer a service to your customers. It is no longer 1990 and your customer isn’t picking up their desk phone every time they have a question or request, so, as a BPO or PSP, you need to provide your clients with a Customer Communication Delivery Platform (CCDP) or a web portal for interacting with you and your services.  Many times, the features and services you offer your clients, your value-add and your competitive advantage is linked to how easy your CCDP …

Ken Liszewski is the Director of Print Services for Matrix Imaging Solutions. In his 18 years at Matrix Imaging Solutions, Liszewski takes a hands-on approach to printing. He prioritizes training for his team and himself to promote teamwork, understanding of equipment used, and empowerment through knowledge sharing.  When the company implemented inkjet four years ago, it broke down departmental silos, saved time, and enabled an expansion in color print capabilities. Currently, the business uses Canon i300s and a Xerox Brenva.   Benefits of Inkjet Before implementing inkjet, the company used shells and printed forms with the Xerox Nuvera (mono printer). The next step was adding a Xerox Brenva inkjet, the first one in the country and experienced a steep learning curve as a result. But Matrix Imaging Solutions rose to the occasion by training staff via lunch and learns and sitting down with every group involved to ensure that they have the information they needed to get the best out of …